Sales Support Specialist

Job Title: Sales Support Specialist
Department: Sales Support / Customer Experience
Location: Sandyford, Dublin 18.
Reports to: Head of Sales, Grenke Ireland.

Role Overview: 
As a Sales Support Specialist, you will play a pivotal role in shaping and delivering a seamless, end-to-end customer journey across our finance leasing business. Sitting within the Sales Support function, your mission is to build strong, lasting relationships with customers, resellers, and broker partners - driving mutual growth through tailored, customer-centric solutions.

You will combine hands-on engagement with strategic oversight, managing customer interactions, supporting sales activities, and leading targeted campaigns. With a strong focus on continuous improvement, you will enhance customer satisfaction, streamline processes, and contribute to positive commercial outcomes.

Success in this role goes beyond process and performance. You will bring a natural ability to connect with people. In the Irish market, relationship-building is key, and we are looking for someone who can engage authentically, build rapport with ease, and bring a personable, down-to-earth approach to every interaction. A sense of humour, warmth, and the ability to “have the chat” will be just as important as commercial acumen in building trusted, long-term partnerships.

Core Responsibilities
Communication & Relationship Building: Warm, receptive communicator skilled at building trust, fostering positive client relationships, and managing complex or sensitive interactions.
Strategic Thinking: Plan and implement customer retention and growth strategies aligned with business objectives in asset finance and leasing.
Commercial & Analytical Acumen: Analyze client portfolios, track key metrics (e.g., lease retention, asset utilization, portfolio profitability), and leverage insights to optimize revenue and mitigate risk.
Stakeholder Management & Leadership: Collaborate across teams, influence internal decisions, and mentor junior staff to deliver results. Act as a key point of contact for assigned partners and customers, delivering a responsive and solution-oriented service.
CRM & Technical Proficiency: Expert in CRM platforms and customer data management, including reporting, automation, and journey mapping for leasing and finance clients.
Attention to Detail: As this role operates within a finance environment, accuracy is critical. The successful candidate must demonstrate exceptional attention to detail, ensuring all figures, rates, and AML (Anti-Money Laundering) processes are correct. They will consistently respect and apply Group Compliance rules in their daily tasks, including data handling, reporting, and financial calculations, maintaining the highest standards of accuracy and integrity.
Collaborative Team Player: Works seamlessly across multiple departments, contributing positively to cross-functional initiatives and building strong working relationships

Skills & Experience: 
Previous history working in a customer experience, sales support, or internal sales role within financial services (ideally leasing, asset finance, or lending).
Proven ability to manage both inbound and outbound customer interactions effectively.
Strong experience in handling customer queries, complaints, and delivering appropriate solutions.
Demonstrated ability to support sales activities and contribute to commercial outcomes with strong.
Excellent communication skills, with the confidence to engage and influence stakeholders at all levels.
Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
A proactive, solution-oriented mindset with a focus on delivering exceptional customer experiences.
2/3 years experience in similar role.
Experience working with brokers, resellers, or partner-led distribution models. 
Asset Finance or Fin Tech experience a plus

Desirable:
Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

Key Competencies:
Relationship-first mindset
Emotional intelligence and interpersonal awareness
Authentic communication style

What Success Looks Like:
High levels of customer and partner satisfaction
Strong conversion of enquiries into completed contracts
Effective delivery of campaigns and outbound activity
Streamlined processes and improved response times
Trusted relationships with internal and external stakeholders

What We Offer:
A secure role within a dynamic, innovative and growing organisation
Competitive salary and performance-related bonus structure
Comprehensive benefits package including healthcare, pension, parking onsite
25 days annual leave plus additional benefits such as a bike-to-work scheme and well-being allowance
Hybrid working options following successful induction period.