Administration Generalist
Dublin, IE, D18 HK79
Administration Generalist
About Grenke
At Grenke, we don’t just finance equipment we ensure businesses succeed. From state-of-the-art technology to everyday essentials, our dynamic leasing and finance solutions empower thousands of SMEs to preserve their cash flow while investing in their future. We move quickly, think innovatively, and act with purpose — and now we’re on the lookout for a passionate individual who is ready to grow, make waves, and leave a lasting impact. Ready to take your career to the next level? Join us and become a driving force in shaping the future of businesses nationwide!
Description
We are looking for a motivated and detail-oriented Administration Generalist to join our dynamic and fast-paced team. This role involves a broad range of administrative and customer-focused tasks, including supporting contract and account management, handling customer queries, processing invoices and payments, and maintaining accurate data across systems. The successful candidate will have strong communication skills, enjoy working collaboratively across teams, and bring a high level of organisation and attention to detail. While experience in finance or insurance is a plus, it is not essential — a proactive attitude and willingness to learn are key!
Responsibilities
- Delivering professional, high-quality customer service.
- Responding to and resolving customer queries in a timely manner.
- Maintaining accurate customer and contract data in internal IT systems.
- Managing contract administration and all post-sales tasks.
- Collaborating with local sales teams and international administration colleagues.
- Supporting the insurance process, including certificate processing, updating codes, and damage handling.
- Work closely with local accounting team on tasks such as invoice processing.
- Handling company billing, refunds, payments, and related administrative tasks
- Supporting account management and ongoing account monitoring.
- Managing relationships with external stakeholders, such as resellers, customers, and service providers.
- Preparing reports as required
Requirements
- A minimum 2 years’ experience in an administrative role.
- Excellent written and verbal communication skills.
- Strong attention to detail and excellent organisational skills.
- A proactive team player with a positive attitude and strong interpersonal skills.
- Proficiency in Microsoft Office applications (Excel, Word, etc.)
- Experience dealing with customers is essential.
- Experience in insurance and/or finance would be a distinct advantage.
What we offer
- Competitive salary and bonus structure
- Hybrid working in place after successful completion of 6 month probationary period, with flexible hours possible.
- Excellent company pension scheme. The company will match your pension contributions at a rate of 2:1, up to a maximum employer contribution of 10% of your salary.
- Private Health Insurance Scheme, available after one year of service.
- €1000 Health and Wellbeing Benefit, available after successful completion of probation.
- 25 days Annual Leave, plus 2 Company Days (Christmas Eve and New Year’s Eve).
- Cycle to Work Scheme, Employee Referral scheme, etc.
- Enjoy a positive and inclusive workplace culture with company events, team-building activities, and wellbeing-focused initiatives that support connection and a sense of community.